Terms and Conditions

Reen Manor Terms and Conditions

Horse riding is a risk sport, participation therefore holds potential danger.

Although we take great care to ensure that all of our horses and ponies are safe and reliable horses they are sometimes unpredictable and do not always respond as expected.

We advise all persons participating in any equestrian activity to ensure that they have adequate personal accident insurance.

You must accept any instructions given to you by staff and instructors at Reen Manor, these are given for your safety.

We rely on our customers to provide correct and honest information on their weight, height and riding ability in order for an appropriate assignment of a horse. If this information is inaccurate we reserve the right to restructure the ride accordingly. To maintain a high standard of horse welfare, we impose an upper weight limit of eighteen stone.

Reen Manor also reserve the right to restructure the ride if during our assessment session we assess that you are not the ability you declared whilst booking. No refund will be provided in this instance. Reen Manor endeavour to provide you with an appropriate horse according to the information given.

Bookings are taken on the honesty of riders so that they present no physical impediment or disability that has not been declared and discussed which could prejudice their safety on horseback.

Customers must understand that Reen Manor can refuse you to ride if staff feel it is not appropriate for safety reasons.

Reen Manor will not be responsible for any loss and/or damage of personal items during rides or around the yard

Cancellation Policy 

At Reen Manor we run a cancellation policy. We are happy to reschedule your ride within a 7 day period if you are unable to attend and transfer any deposit made however outside of the 7 day you will lose your deposit. Any total cancellations made will not be refunded.

Rides and lessons are very rarely cancelled due to inclement weather. Payment for rides will not be refunded if you choose not to ride due to the weather. If Reen Manor so deems it unsuitable or unsafe to proceed with the ride, customers will be refunded.

Please bring suitable clothing for the weather

Arrival

You must arrive 30 minutes prior to your ride time, this allows for mounting up and paperwork. If you arrive late you may receive a call to ensure you will be at the yard before the rides leaves on time or to arrange a rescheduling, or if the ride has to leave without you, no refund will be provided.

Clothing

Hard hats (to current British Horse Society requirements) must be worn. Hard hats can be fitted by staff free of charge.  All personal hats will be checked to ensure they are up to standard and fit correctly, if not Reen Manor reserve the right to insist that riders where a Reen Manor hat that is correct fitted and up to current standards.

Silks are allowed however that we requested that any silk worn must be secure as it can be breezy on the beach and loose silks can create flying hazards.

Body protectors are advised but not essential.

Jodhpurs or stretch trousers are recommended.

Appropriate footwear must be worn, this includes a smooth sole and a defined heel. Open toe shoes and high heels will not be permitted.
A selection of boots are available free of charge

Clothing appropriate to the weather is recommended.

Jewellery, including piercings, should not be worn.

There is a possibility that if you arrive inappropriately dressed, Reen Manor  may reserve the right to refuse your ability to ride and no refund will be provided.

Code of conduct

Once you are mounted on your horse a full briefing will take place and the Ride Escort will give instructions on exactly what they require you to do.

All riders must stay in single file at all times. No separating from the group will be tolerated. There is strictly no racing or overtaking allowed

Reen Manor reserves the right not to canter, if they so deem it unsafe to.

All instructions given by your instructor should be followed.

Your instructor and Reen Manor also reserve the right to refuse you to ride independently, if they so deem it inappropriate or unsafe. Consequently if able to do so you may be guided with a lead rein.

Photos

Any photos taken by staff are at the generosity of the staff member and will only do so if safe and appropriate. This is not part of the service we offer and it is the responsibility of the rider to ensure that these photos are sent to them but leaving a clear email or whatsapp number on departure of the yard to that staff member.

We are able to direct any family/friends to a location to take pictures for you if you wish.

Staff do their best to send photos asap and it is paramount if you have not received them within 24 hours to contact the yard directly to speak to the member of staff on 01872 573064.

Go pros are permitted however we do not allow chest mounts only hat mounts.

Bags

Bags can be left on site cctv is in operation however we do not provide secure lockers. Upon request we are happy to lock car keys in the safe if you wish to store any belongs in a vehicle.

Phones

Riders are welcome to take mobile phone if in a secure and safe location.  No mobile phones or cameras to be used while mounted- both riders hands must remain on the reins at all times.

Smoking

Reen Manor operate a no smoking policy while riding and around the horses. Smoking in the smoking area is permitted only

Dogs
Dog are allowed on the yard on a lead but must stay away from the horses. We are unable to provide dog care while you ride and we advise that Reen Manor car park has no shade or sheltered areas to park under.